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Shipping and payment

Delivery time

You can see the estimated delivery time of each product when you add the product to your shopping cart. We will notify you by email as soon as possible of any delays beyond the estimated time.

Please note that we might not have each size/color featured in our web store in stock all the time. The stock quantities are updated automatically approximately every 15 minutes.

If the product is out of stock or difficult to obtain, the delivery time may be increased. In this case, we will notify the customer by email and settle each case individually.

Suomen Tanssitarvike will not be responsible for delays in delivery caused by external factors, such as the manufacturer’s inability to deliver the product, delays or other mail delivery issues or the product being held in customs.

Rush order

If the order you’re placing is time-sensitive (due to e.g. a performance), make sure to mention it in the “Add Comments About Your Order” field when ordering.

Backorders

If you have made a multiple-product order that we cannot deliver completely right away, we may suggest substitute products that we have in stock or delivering your order in installments. If you choose to receive the products in installments, separate shipping costs will be charged for each installment, except for products with the free delivery badge and methods of delivery that have been designated as free of charge.

Cash on delivery (only when shipping to Finland)

Post offices accept cash and debit card as forms of payment. The Posti Group’s own offices and also some post offices located within stores accept credit cards, too.

N.B. As stated in the new Consumer Protection Act, effective from 13th June 2014, failing to collect a shipment is not the same as returning an order (customer return). We charge in full all the expenses caused by shipments sent after 13th June 2014 that have not been collected by the customer and have thus been sent back to Suomen Tanssitarvike. The cost of an uncollected shipment is 20 euros and it is deducted from the total amount refunded to the customer. The fee consists of the expenses caused by packaging, sending and returning the order.

If you want to cancel an order after it has been sent to you, you have to collect the shipment and then return it to us using Posti Group’s Customer Return address label.

Advance payment invoice

We also sell products using advance payment invoice. The creditworthiness of the company is reviewed when the order is processed. The ownership of the product is transferred to the customer once the invoice is paid in full. We will send the products only after the invoice has been paid and the payment has arrived on our bank account.

To make sure that we send the product as soon as possible, please notify us by email once you have settled the invoice.

Tracking your order

You will receive an email notification once your order is ready to be sent. If it will be shipped as a parcel, the message will also include a tracking code. Using this code, you can follow the shipment on Posti Group’s website once it has been processed by the postal services.

Delivery costs

Cost of delivery depends on the payment method used. The delivery of large items (such as gymnastic hoops) might be more expensive than a normal delivery. When making an order, the total sum is shown in the shopping cart. Some of the products have free delivery, if you choose any other payment method than COD. These products have been marked with this badge:

You will see the final delivery costs when you choose the method of payment.

Return & exchange policy

You can exchange or return unused products within 14 days of the purchase.

Return the product as a regular postal parcel or letter. Write the address as usual and also add the text "CUSTOMER RETURN. CODE 614523" in order to send the products free of charge. (This applies only to returns sent from Finland.)

N.B. In order for us to be able to refund a product that doesn’t possess manufacturing faults, the returned product has to be unused AND in its original packaging. Also the packaging has to be in its original condition. Please don’t attach anything (e.g. an address label) on it!

Underwear, CDs, DVDs and opened packages of tights are non-returnable. Custom-made and special order products are non-returnable and non-exchangeable. The return shipment can be sent from a post office or you can drop it in a letter box, if it is small enough. To make sure that the exchange or return is processed as fast as possible, make sure to fill out the return and exchange form included in your package. Please also include your bank account number (in IBAN form), if needed, so that we can refund the returned items. Please note that the Finnish postal services ship customer returns in second class, so it will take at least 6–12 work days for them to reach us.

Faulty products

If you notice a fault in your product, we recommend contacting us before returning it. This speeds up the reclamation process. We will then give you instructions for returning the product. Alternatively, sending us photos of the faulty product might also suffice.

Data protection and privacy

We use SSL encryption to protect the credit card and other information you supply when ordering. We don’t store any credit card information. They are instead processed and stored in the secure Verified by Visa system provided by Nets Ltd.

The customer database of Suomen Tanssitarvike is confidential and we are committed to ensure no information is passed to third parties for commercial purposes.

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